Welcome to Chutechllc. Thank you for your interest in our products. Please take a moment to review some information about our products for your reference.
Tab Contents
Choosing Your Design
Q: How do I select a design?
A: Choose from our diverse range of pre-designed options or opt for our complimentary custom design service.
Requesting Your Free Design
Q: How can I request a personalized design?
A: Simply complete our Design Request Form or reach out to us via Facebook or Email. Once we receive your request, we’ll promptly confirm and proceed to create a draft within 24 hours.
Modifying Your Design
Q: How do I finalize my order after approving the design?
A: Upon design approval, we’ll provide you with a detailed price quote and a direct product link for seamless checkout.
Materials and Safety
Q: What materials are used for your neon signs?
A: Crafted with premium flexible neon LED tubing and employing a unique PVC molding technique, our signs ensure both durability and eco-friendliness.
Q: Are your Neon Signs safe?
A: Absolutely. Our LED neon signs are designed as a safe alternative to traditional glass neon signs. Emitting minimal heat and being shatterproof, they’re suitable for any environment.
Longevity and Warranty
Q: How long can I expect my neon sign to last?
A: With a lifespan of 50,000 hours, our signs provide over 5 years of continuous use!
Q: What if I encounter any issues with my neon sign?
A: Rest assured, all our neon signs are backed by a 24-month warranty. Should you experience any problems during this period, we’ll gladly replace the sign at no extra cost.
Installation and Shipping
Q: How easy is it to install the sign?
A: Installation is a breeze and typically takes less than 5 minutes. Follow the included instructions for effortless setup.
Q: What’s the estimated delivery time?
A: While delivery times may vary, please allow up to 14 days from the date of order placement, though deliveries often arrive sooner.
Order Tracking and Support
Q: Can I track my order?
A: Certainly. You’ll receive a tracking number via email once your order is dispatched.
Q: What if my tracking number isn’t working?
A: Tracking numbers may take 1-3 days to become active in the courier’s system. Should you encounter any issues beyond this period, feel free to contact us for assistance.
Returns and Warranty
Q: Is there a warranty included with my sign?
A: Yes, all our products are covered by a comprehensive 24-month warranty.
Q: Can I request a return, refund, or replacement?
A: Given the personalized nature of our items, returns are not accepted. However, replacements or refunds are available for faulty products. Simply reach out to us to initiate the process.
For further inquiries or assistance, don’t hesitate to reach out to our team.