Custom Hockey player stick helmet puck Memorial Stake

Policies

Shipping Policy

Welcome to Chu Tech LLC! We're thrilled you've chosen us for your shopping needs. Ensuring a delightful experience is our top priority. Please review our shipping policy to understand how we handle the delivery of your signs.

For Retail Products:

• Our standard shipping procedures apply.

For Larger Orders:

• We customize our approach based on quantity and specific requirements to ensure precision and efficiency.

Shipping Methods:

• Free Shipping
• Expedited Shipping
• Express Shipping

Shipping Prices:

• Shipping costs are determined by the selected shipping method. Please refer to the price list below for details.

• Free Shipping: Handling takes 3-4 business days, and delivery will take an additional 7-10 business days.
• Expedited Shipping ($30): Handling takes 3-4 business days, and delivery will take an additional 6-8 business days.
• Express Shipping ($70): Handling takes 3-4 business days, and delivery will take an additional 4-6 business days.

Cancellation Policy:

• You may cancel your order within 24 hours of purchase without any charges.
• Cancellation requests beyond this timeframe will incur a 30% fee due to the item entering the production phase.

Order Processing:

• Orders placed after 7 p.m. EST will be processed the next business day.

For further details, please consult our shipping policy.

Returns and Refunds

Order Returns:

At Chu Tech LLC, we pride ourselves on the unique craftsmanship of our products, each tailored to individual preferences. Due to this bespoke nature, our items are not suitable for resale, reuse, or donation. Therefore, we do not facilitate traditional returns but offer replacement or refund options as alternatives.

Initiating a Replacement/Refund:

To initiate a replacement, refund, or return within 7 days, please follow these steps:

1. Capture a photo or video of the product alongside the QR code/Cover Package placed on a flat surface under adequate lighting to clearly demonstrate the issue.
2. Email us at [email protected], explaining the reason for your request and attaching the photo or video from step one. Additional relevant information would be appreciated.

Approval Process:

• We will respond within 36 hours to confirm your request. If the information provided is unclear, we may request further clarification. Please reply within 7 business days to avoid case closure due to insufficient evidence.

Upon approval, there are two types of resolution:

1. Replacement Approval:
   • We will dispatch a new item via standard shipping at our expense. You will receive a tracking code via email once available. Please allow 1-2 weeks for the replacement to reach you.
2. Refund Approval:
   • We will promptly issue a refund to your original payment method. Please allow 3-5 business days for the refunded amount to reflect in your account.

For additional information, kindly refer to our comprehensive policy on Returns and Refunds.